March 30-31, 2007: Cambridge, MA


Call for Papers



Posters; Friday, 6:00 pm-7:00 pm, March 30, 2007

Integration and Organization of Information for Display
Asaf Degani, NASA Ames Research Center, Michael Shafto, NASA Ames Research Center, Leonard Olson

Modern information systems, such as networks, database systems, and decision support systems, contain and provide extensive volumes of data that are available for analysis and display. In aerospace applications, with the introduction of Integrated Vehicle Health Monitoring (IVHM) technology, even wider sensor coverage will be available, allowing for almost real-time computations of expected (i.e., learned) values and their relationship to observed values, computations of trends, and generation of composites of variables [4]. The question of how to provide this wealth of data and information—so as to aid users in the process of monitoring, analysis, making decisions, considering consequences, and, ultimately, taking the appropriate action—is the focus of this research. To this end, consider the pyramid in Figure 1. It has four levels: (1) extraction of signals from the system and its environment and turning them into data; (2) abstraction of data into information; (3) integration of information into geometrically coherent structures so as to show meaningful relationships, supporting knowledge and understanding; and (4) organization of these information structures to create order and wholeness.

Understanding Documentation Value in Software Maintenance
Sumita Das, University of Maryland, Baltimore County, Wayne G. Lutters, University of Maryland, Baltimore County, Carolyn B. Seaman, University of Maryland, Baltimore County

This study examines effective documentation use in software maintenance. Interviews with software maintainers, with diverse levels of experience, revealed three themes: reliance on source code, characteristics of useful documents, and the interplay between people in the maintenance environment and documentation. All of these findings improve our understanding of the role of documentation in maintenance. This awareness has practical import - project managers can fund the most useful forms of documentation and maintainers can improve their ability to locate and reuse this information.

Managing Collaborative Activities in Project Management
Shaoke Zhang, IBM China Research Center, Chen Zhao, IBM China Research Center, Qiang Zhang, IBM China Research Center , Hui Su, IBM China Research Center, Haiyan Guo, IBM China Research Center, Jie Cui, IBM China Research Center, Yingxin Pan, IBM China Research Center, Paul Moody, IBM Cambridge Lab

People working with current ad-hoc collaboration tools suffer from information overload and information scattered. Our five- month study of project managers found their work was comprised of fragmented activities implicitly organized by activity threads. Most of these activities were communicative to track and report project status, which introduced frequent interruptions and low efficiency. Accordingly, we explored an activity centered approach to help them manage work information. In our Activity Centric Project Management prototype, solutions like integrating activity with project task, providing timely activity awareness based on RSS, utilizing activity data to generate status report, and allowing third-party easily to update task status were introduced.

Bridging Artifacts and Actors: Supporting Knowledge and Expertise Sharing Work Practices through Technology
Aditya Johri, Stanford University, Volkmar Pipek, University of Siegen, Volker Wulf, University of Siegen, Michael Veith, University of Siegen

In this paper we present findings from longitudinal case studies examining work practices in three different organizations. We propose that knowledge and expertise sharing (KES) within organizations can be supported by focusing on two mutually intertwined elements -- artifacts and actors -- and their interaction within a particular setting. We find that a closer examination of work practices helps in developing better support as the new design meshes well with technology already available within the organization. In this paper we discuss our research and design methodology and present specific technological modifications we introduced in organizational work practices.

Midweight Collaborative Remembering: Wikis in the Workplace
Kevin F. White, University of Maryland, Baltimore County, Wayne G. Lutters, University of Maryland, Baltimore County

This paper presents preliminary findings from a series of semi-structured telephone interviews regarding the use of wikis in the workplace. At both technical and non-technical organizations issues included article creation, management support, critical mass, and trust.

Telling the User's Story
Virginia Hill, IBM Software Group, Velda Bartek, IBM Software Group

In this paper, we describe how user roles and persona accurately targer a product's audience. Beginning with the definition of user roles and personas, we show how user roles feed the persona creation process. Personas then serve as the primary design communication vehicle within the product team.

Transcending Organizational Boundaries: Virtual Team Approach in UI Guideline Development
Richard E. Cordes, IBM Software Group, Thomas M. Spine, AutoDesk, Inc.

This paper covers the experience of creating the IBM Web Application User Interface Design guidelines. The guidelines represent the integration of five other guideline sets that were in use at IBM. This paper discusses how the guidelines were developed, problems encountered, and lessons learned in that process. Some of the problems included difficulty in finding realistic examples of guideline topics, too much time spent on low-level detail with not enough on developing design patterns, and the time constraints of the virtual team. Recommendations for overcoming these issues are given.

Understanding Complex IT Environments Using Information Analytics and Visualization
Amit Behal, IBM Almaden Research Center, Ying Chen, IBM Almaden Research Center, Cheryl Kieliszewski, IBM Almaden Research Center, Ana Lelescu, IBM Almaden Research Center, Bin He, IBM Almaden Research Center, Jie Cui, IBM China Research Lab., Jeffrey Kreulen, IBM Almaden Research Center, Michael Maximilian, IBM Almaden Research Center, James Rhodes, IBM Almaden Research Center, Scott Spangler, IBM Almaden Research Center

Today’s business environments are going through several major transformations. First, most business environments are increasingly dependent upon vast amount of information. However, in part because of sheer volume, effective use of information is becoming more and more difficult. Second, the IT environments that support businesses are evolving from a simple machine- and automation-centric operational model to a complex people- and interactive service-centric operational model. Where, it becomes critical to analyze and understand the relationships between people, their skills, technologies, and organizations and effectively leverage human and technological resources to drive service delivery excellence and innovation. Unfortunately, very few tools exist to leverage the available information and analyze such relationships. This paper describes a solution, called “Business Insights Workbench” (BIW), which couples a number of information analytics techniques with a unique set of visualizations to help uncover hidden relationships among the key factors of the business environment (e.g., people, their skills, technologies, and organizations). Such understanding can bring many benefits to IT organizations, e.g., effective staffing for projects, collaboration and knowledge sharing, and technology growth and innovation. We use an IT business consulting services (IT BCS) organization as an example to illustrate our approach.

Using a process graph to improve system-user knowledge sharing
Tamara Babaian, Bentley College, Wendy Lucas, Bentley College, Heikki Topi, Bentley College

We present our approach to addressing a critical design issue a®ecting users of ERP systems: the lack of transparency of the underlying business process model. To enhance system- to-user communication involving complex process °ows, we have implemented a dynamic process graph and a set of re- lated task links that are displayed alongside the traditional ERP task interface. This solution can also bene¯t other ap- plications involving prolonged processes that are unfamiliar to the user.

The Small World and Scale-Free Structure of an Internet Technical Community
Jie Yan, Grenoble Ecole de Management, Dimitris Assimakopoulos, Grenoble Ecole de Management

In this paper, we analyse the structure of the questioning and replying network in a very large Internet technical community, China Software Development Net (CSDN). Results reveal that the CSDN network presents both ‘small world’ and ‘scale free’ properties. The technology and knowledge management implications for this network structure are discussed with respect to technical knowledge and innovation diffusion.

Using SITDRM for Privacy Rights Management
Farzad Salim, University of Wollongong, Nicholas Paul Sheppard, University of Wollongong, Reihaneh Safavi-Naini, University of Wollongong

SITDRM is a privacy protection system that protects pri- vate data through the enforcement of MPEG REL licenses provided by consumers. Direct issuing of licenses by con- sumers has several usability problems that will be mentioned in this paper. Further, we will describe how SITDRM incor- porates P3P language to provide a consumer-centered pri- vacy protection system.

Important Dates:

February 27, 2007:
Advance Registration Ends

March 29, 2007:
Web Registration Ends

March 30-31, 2007:
On-Site Registration